About Me

I’m Michelle, a Principal UX Designer with over 15 years of experience leading end-to-end product design in complex, multi-platform enterprise environments. My work sits at the intersection of systems thinking, intelligent user experiences, and scalable strategy—focusing on AI-integrated products, enterprise software, and design systems that empower teams to move with clarity and confidence.

My Philosophy

Great UX is where clarity meets momentum. A strong design system isn’t just a toolkit—it’s an enabler of scale, speed, and innovation. I lead with a human-centred approach, working across disciplines to align intent, architecture, and outcomes. My design process is collaborative, data-informed, and grounded in real-world impact.

Career Highlights

• Cross-Platform Smart Building Platform: Led the creation of a responsive design system supporting iOS, Android, and web-based dashboards using modular tokens and responsive patterns.
• SaaS for Property & Facility Managers: Developed a design system improving consistency and usability across mobile, web, and embedded interfaces.
• Telecommunications Ecosystem: Unified 20+ internal tools under a single design language, modernizing legacy workflows and dramatically increasing delivery speed.
• Hackathon Winner: Won an internal hackathon for a natural language contract search prototype using LLMs—laying the groundwork for future product integration.
• AI-Powered Contract Grid & Multi-Doc Interaction: Designed an interface allowing legal pros to ask natural language questions across structured grids, surface tagged clause extractions, and get contextual responses—enabling faster review and deeper insights.

Specialties & Strengths

• Design Systems (atomic design, token architecture, governance)
• AI/ML Product Design (LLM experiences, semantic search, summarization tools)
• UX Strategy (0→1 product definition, system unification, multi-platform alignment)
• Complex Data Interfaces (contract analysis, media optimization, smart analytics)
• Stakeholder Facilitation (cross-functional alignment, product + engineering collab)

AI & Machine Learning Work

Legal Tech: Designed a conversational interface for lawyers to query structured grids using natural language. Created semantic clause search, summarization tools (generative + extractive), and risk-identifying clause comparison tools.

Ad Tech: Developed interfaces that present AI-generated media insights, enabling strategists to optimize campaigns with clarity and precision.

Smart Infrastructure: Partnered with ML teams to turn real-time building data into actionable visual insights highlighting occupancy, energy, and environmental patterns.

What I’m Focused on Now

I thrive in fast-paced, complex environments where systems, AI, and user goals intersect. Whether I'm designing AI-driven product flows, advocating for effective UX patterns in intricate search experiences, or building scalable UI frameworks across dozens of tools, I’m always thinking ahead to what design can unlock next.