Michelle Andrews

Principal UX Designer

With over 15 years of experience designing enterprise SaaS products, I specialize in building intelligent, scalable systems that solve complex business challenges. My work blends UX strategy, AI integration, and design system leadership to create thoughtful, high-impact solutions that drive platform clarity and consistency.

AI Assistant

Transforming Legal Workflows with AI

Designed an AI assistant enabling lawyers to query, summarize, and reason over complex document grids.

  • Clarifies ambiguous queries: Prompts for clarity before delivering results.
  • Interactive legal grid: Enables filtering, clicking for summaries, and multi-level exploration.
  • Built-in trust features: Responses include citations, confidence scores, and explanations.
Read more
Design System

Multi-Platform Design System

Leading a Multi-Platform Design System Across 20+ Acquired Products

  • 20+ products unified under a token-based system
  • 3x faster rebranding with theme-driven tokens
  • 60% reduction in duplicated components
Read more
Hopscotch

Hopscotch Design System

From fragmentation to unity—designed a scalable system grounded in atomic design to align 20+ internal tools at Beanfield Metroconnect.

  • 20+ tools unified across web and mobile platforms
  • 60% reduction in redundant components
  • 3x faster prototyping with reusable patterns
Read more
Media Planning

Media Planning Platform Redesign

Streamlined dashboard for campaign planning, budgeting, and ROI tracking.

  • 3 tools benchmarked using heuristic evaluation
  • UI issues: modal overload, low contrast, visual hierarchy gaps
  • Redesign roadmap built from usability insights
Read more
PrecisionHub

PrecisionHub Command Center

Building management platform powered by AI-driven insights and ML.

  • 90% alert accuracy using ML-based anomaly detection
  • 4x faster resolution of maintenance issues
  • Real-time monitoring across 25+ building systems
Read more
Mobile App

Mobile App for Property Managers

Redesigned tenant services for maintenance, room booking, and navigation.

  • +43% increase in task completion rate
  • faster access to key tenant services
  • 50+ buildings using the app in Canada
Read more